HOW TO MEASURE AND INFLUENCE PRODUCT ADOPTION TO ACHIEVE CUSTOMER SUCCESS

Register Now
Feb. 28 at 1pm ET / 10am PST

Customer adoption, product adoption, user adoption… Is it all the same? For most CSMs, adoption is the lifecycle stage that comes between onboarding and renewal, but it’s also a process, an action, a metric.

Adoption is a critical step to Customer Success, but there’s a lot of uncertainty around what it means exactly, and how to make sense of it.

So let’s look into it together. Join us on February 28th to learn how to measure customer adoption.

In this webinar, we’ll discuss:

• The key metrics to evaluate customer adoption
 How to monitor adoption
 Proactive measures CSMs can implement to influence adoption
• Reactive action points to course correct a rocky adoption
 The connection between adoption and Customer Success


mic icon.png 
FEATURED PRESENTER
Andy Mura Userlane

ANDY MURA
HEAD OF MARKETING, USERLANE

Inbound marketer, serial entrepreneur, Saas enthusiast, speaker. Head of Marketing at Userlane the user onboarding automation software that leads to customer success.