A Course in Scaling Customer Success
This is a series of webinars focused on educating CSMs and their executives about best practices in scaling their team and processes. Learn how to take your Customer Success efforts to the next level and scale your team through automated plays, improved QBRs, and much more.
CEO, CSM Practice
Irit Eizips is a Customer Success Evangelist and CEO for CSM Practice, a boutique global consulting firm specializing in Customer Success strategy and CSM technology implementations. Irit has been voted as a top influencer in the space and she frequently speaks at conferences and public events.
February 23 @ 1:00 pm ET
Automating success plays is a strong and reliable way to increase your efficiency while driving transparency and consistency throughout your customer engagements.
From high touch to low touch engagement models, there are ways to leverage automation to increase your productivity and that of your team, while exceeding your customer’s expectation with value-driven, timely engagements and actions.
March 22 @ 1:00 pm ET
Customer Success Managers are always busy, doing their best to plan ahead while dealing with last-minute, unexpected fires.
As your organization scales, it becomes even more important for the Customer Success team to ensure they have time to be proactive and get through their to-do lists in time. Join us on March 22 to find out how to become more productive and, incidentally, more proactive, with the right processes and technology.
April 19 @ 1:00 pm ET
It’s essential for growing Customer Success teams to know how to articulate their impact in order to get recognized and to gain access to more resources. Even when it seems elusive, the value that your Customer Success efforts drive is real and it can be demonstrated to your Management and Board of Directors. You just need to learn how to demonstrate the value you create for your company.
May 31 @ 1:00 pm ET
Delivering value to all of your customers is the best way to increase adoption and reduce churn. To make sure this happens, your customer engagement and account segmentation model should be flawlessly scalable. Whether you've already designed such a model, or if you're still in the drafting phase, join us to learn from the experience of established Customer Success teams.
June 28 @ 1:00 pm ET
Responsible customers take initiatives to get more out of your solution. Such customers take control of their experience, and they have the right resources put in place, at the right time. The executive champion communicates the right priorities to their team, they are eager to meet and proactively ask for QBRs to be scheduled.
Sounds wonderful, doesn’t it? If you’re not there yet, don’t panic. It takes some conscious efforts to nurture highly responsible customers. Join us on June 28th to learn what the most successful Customer Success Managers do to drive adoption and exponential growth while scaling their organization.